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Delivery & Returns

Our cut off point for orders to be dispatched on the same day is Monday to Friday at 3PM. Orders placed after 3PM these days or at the weekend will be shipped on the next working day. Working days are Monday to Friday, excluding Bank Holidays. 

If the product you have ordered is out of stock, we will do our best to source a replacement for you as fast as possible

Delivery Times 

UK Royal Mail Standard Tracked - Usually arrives 2 days after day of dispatch.

UK Royal Mail Special Next Day - Arrives the next working day after dispatch.

Non UK Delivery - Ranges from 2 day transit times (Ireland),  3-4 days (Western Europe) to 14-20 days (Rest Of The World)

 

Please do not hesitate to contact us if you need any assistance with delivery queries on +44 1756796444 or email us on sales@eshoesdirect.co.uk  

Customer Care Service is available between 10AM-4PM Mon - Fri.

 

Delivery times quoted are based on previous performance but cannot be 100% guaranteed to arrive on the estimated date given.   

Tracking details

Tracking details will be emailed to the provided email address at checkout once your order has been dispatched.

Price Overview 

UK Royal Mail Standard Tracked - FREE per order over £50, £3.99 for orders under £50

UK Royal Mail Special Next Day - £9.99 per order

Royal Mail International Non-EU or Rest of World - £14.99 per order 

Royal Mail International Europe £9.99 per order 

VAT and other charges

All prices for goods delivered within the European Union include VAT where applicable. The VAT charged will be either VAT in the country of delivery (rates will vary by country but our prices remain unchanged) or UK VAT. For goods and services delivered outside the European Union VAT is not charged although the price shown on the website remains unchanged.

Purchases for delivery outside of the EU, please be aware that your destination country mighty charge additional tax and customs for the import goods - this is beyond our control.  VAT charges for your order will be shown on your receipt.

 

Returns

If for any reason you are not completely satisfied with your online purchase from eshoes, you can return the item or items to us within 14 days of receipt, in their original condition in accordance with the policy and guidelines below. We will issue a refund or credit on receipt, or exchange the item for a different size/colour/style if preferred.

 Return Costs and Address

We currently do not cover the costs of returning items unless they are faulty or incorrect.

Please contact us at sales@eshoesdirect.co.uk to request a return form, if you have not received one within your delivery - the return form will usually be found with your invoice. 

Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage

Please fully complete the returns form included in your parcel and return your order to:


Eshoes

71 High St

Skipton

Yorkshire

BD23 1DS

United Kingdom


If you are returning goods to us from outside of the EU, please indicate on any customs form that the goods are 'returned items of UK origin' with a ZERO customs value.  Failure to do so may result in your return parcel being held by UK customs and may be returned to you, or a fee may be charged for customs clearance or brokerage.  Any fees charged directly to us by your return parcel courier (clearance/handling/VAT/tax/customs/duty) may be deducted from your refund.  Please note FedEx services usually charge a handling fee to receive an international shipment - this will be deducted from your refund if applicable.  

 

Returns to store

Items purchased from www.eshoes.co.uk can be refunded or exchanged for credit or for another product at our store in Skipton. The return must be made within 14 days of receipt and have the original invoice as proof of purchase along with a completed return form. Items that have been exchanged in store are then under the return policy of the store and if returned for a refund within 14 days, your original method of payment will be used to process this - if you wish to exchange your item for something of a higher value you will be charged the difference in-store.

 

Returns Period and Canceling Your Order

Under EU legislation, and the Consumer Contracts Regulations, you have the right to cancel your order for items purchased from www.eshoes.co.uk and delivered to you within the EU, for a refund.

You can return your order for exchange, refund, or credit using the enclosed return form supplied within your delivery.  You must inform us within 14 days of receipt of your goods if you wish to make a return or an exchange.  You can do this either by delivering the goods back to us as per our returns process, or emailing us at sales@eshoesdirect.co.uk to tell us of your intention to make a return or exchange. You can choose either of these options, however we must be informed within the 14 day time frame, and the goods must then be returned to us within 14 days of your notification to us.  

The above policy applies to all returns, however the ability to exercise your rights in line with the Consumer Contracts Regulations exists solely for EU residents.

If you wish to cancel your order, in line with the Consumer Contracts Regulations, please contact us via email, quoting your order number, stating your wish to cancel your contract and your intention to return all goods to us in original sale-able quality. Emails must be sent to sales@eshoesdirect.co.uk and must reach us within 14 days of receipt of the goods.  Goods must then be returned to us within 14 days of the date of your email.

Delivery charges are not refundable unless the goods are faulty or incorrect.

 


Exchanges

We will process your replacement item at most within 7 days of receiving your parcel, however we usually process most in-stock exchanges within 48 hours. If we can't send your requested replacement item, we will refund the amount you paid back to the original method of payments.  We can only exchange an item for stock we currently have available in our store or online, but we can't put aside stock in advance for en exchange.  If you need an exchange urgently, we recommend placing a new order for the item you need, and returning the unwanted item for a refund.

 

Credit Notes and Gift Vouchers

If you prefer a credit note rather than a refund or exchange, we will issue this to you via email.  Credit will be redeemable on our website or in our Skipton store. If you paid by Gift Voucher, we will re-issue your gift voucher to you via email if you requested a refund.

 

Refunds

We will process a refund within 2 working days of receiving your parcel. Once your refund has been processed, please allow up to 10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over this timeframe. We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another form of payment.

If you think you have been refunded incorrectly, please email sales@eshoesdirect.co.uk and we will investigate.

Please note the following may affect your refund: delivery charges are only refundable if the goods are faulty and a refund is made. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.  If the returned item has been returned in poor condition or is incomplete in any way (missing packaging/trims) we may refuse the refund or make a charge at our discretion for cleaning, replacement or repair.


Ewallet

If part or whole of your purchase payment was made using money from your eshoes Ewallet, that portion will be refunded back to your eWallet . Money spent via your Ewallet can not be refunded or exchanged into cash.

 

Returning due to fault/incorrect item received

 

If any item you received is faulty or damaged, or is incorrect, please contact us straight away at sales@eshoesdirect.co.uk or telephone our customer service team on (+44) 1756 796444 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return and assist you through the process to resolve our error as quickly as possible.

 

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